At Empowering Therapy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information do we collect?

We may collect and hold personal information including:

  • Your name, address, email, and phone number

  • Health-related information provided by you (for service delivery purposes)

  • Payment details and transaction history

  • Information about your interactions with our website and services

2. How do we collect your information?

We may collect your information when you:

  • Contact us via phone, email, or through our website

  • Fill out forms or provide information in consultations

  • Use our website, including through cookies and analytics tools

3. Why do we collect your information?

We collect your personal information to:

  • Deliver and manage our occupational therapy services

  • Communicate with you and respond to your enquiries

  • Process payments and manage appointments

  • Improve our services and website experience

  • Comply with legal obligations

4. How do we protect your information?

We take reasonable steps to protect your personal data from misuse, interference, loss, and unauthorised access or disclosure. This includes secure storage systems, restricted access, and encryption where applicable.

5. Disclosure to third parties

We do not sell or trade your personal information.
We may share your data with trusted service providers or as required by law, such as:

  • IT service providers and payment processors

  • Regulatory or government authorities if legally obligated

6. Access and correction

You have the right to request access to your personal information and ask us to correct it if it is inaccurate or outdated. Please contact us using the details below.

7. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 Email: info@empowering-therapy.com.au
📞 Phone:+61478253627

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on our website.